What’s Up With Muni?

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This post is for my fellow San Franciscans. The one question all of us have in common here in SF is “What’s up with Muni?” Muni is our primary public transit, and everybody hates it. That is not an exaggeration. Even Muni employees hate Muni, but then most Muni employees hate pretty much everything. Which is much of the problem. I ride Muni to and from work and I am constantly reminded of how rude and hateful most of the Muni drivers are. This happens without provocation. I am perfectly cheerful and board the bus and slip in my two bucks, and the driver treats me like absolute shit. Because I exist. These people have no business dealing with the general public, they should be in the back of some warehouse where they can be as hateful as they want with only a few people having to deal with it. I used to cut these drivers some slack because I have seen some incredibly rude and obnoxious people on Muni buses, and so those drivers have to deal with a lot of nonsense every day which is enough to make anybody cranky. However, the rudeness I have seen lately has no rationale. No one treats them badly, and yet they act as if their patrons are the scum of the earth. They can’t stand to answer questions of any kind, and are especially rude to tourists. Language barriers can be frustrating but the Muni drivers only make a frustrating situation much worse. Many times I have helped people get to where they need to go because the Muni driver couldn’t be bothered. I do want to point out an exception to this however. The driver of the number 28 bus to Daly City, which stops at the Golden Gate Bridge, on Wednesday mornings, is a nice, considerate, friendly, enjoyable driver. I wish I knew her name. She is a rarity however. The other drivers tend to be very aloof, unfriendly, or down right rude and offensive.

Why has this problem persisted? Why can’t Muni get it’s act together? The Muni drivers are among the best paid workers in SF, and yet to listen to them you would think they were poverty stricken. Their culture is one of them against the public and even the company they work for. They are the poor maligned Muni drivers who don’t deserve to be hated by the people of San Francisco. Don’t believe it for a second. What they deserve is better training, and the loss of the job they seem to hate so much when they insist on being rude to their patrons. There is no excuse for the behavior I witness daily. I used to think the people that worked at the post office were bad, or the social workers that deal with the unemployed were rude, but Muni is the absolute worst. What causes some people to get to the point where they despise every human being they encounter? I can understand occasional grumpiness etc. but this is a disease. The Muni virus, and I don’t want to catch it!!!

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